Update: Lands End Canvas blows me away. They really know how to treat people right! After I wrote my post, I tagged them on a FB post about my blog post, and next thing I know, my blog is on FIRE! The page views went through the roof. Why? Because Lands End posted about ME on their FB page… nice! 😀
Its the little things…
A month or so ago, I ordered something from Lands End “Canvas”. It was just a t-shirt or something, but a week or so after I received it, I also received this personalized Thank You card! Nice hand-written note from customer service along with a personal email address and name to contact (vs. an @Info email address!)
The second thing that arrived was a pen. Not just an ordinary pen, but one that is super slick and branded with “Wave Marketing”. It is my new favorite pen. Now I am a bit of a pen whore… I own a LOT of pens, and am known to visit expo halls just to take pens… But this came to ME in the mail! With my business name on it! And – it has a flashlight 😀
Ok – its the small things, people. The small things… I’ll buy from Lands End Canvas again, and I’m thinking of ordering some of the pens (even if they ARE kind of expensive). Customer service is what its all about.